Remove fake Google reviews from your Business Profile

The Google policy clauses that remove reviews

Google judges every Maps contribution against its prohibited and restricted content policy. The clauses that matter for a Singapore shop, clinic or service company:

• Fake engagement: content not based on a real experience at your location, or paid for.
• Misrepresentation and conflict of interest: reviews by competitors, current or former staff, or anyone with a stake in harming you.
• Off-topic: social or political commentary, or a complaint about another business.
• Harassment and personal information: threats, or a staff member’s phone number, address or NRIC details.
• Offensive content: insults, slurs, or unsubstantiated accusations aimed at a named person.
• Advertising and solicitation: a review that promotes a rival or adds contact details.

A one-star review from a real customer about slow service or high prices fits none of these. Google keeps it, and we say so before you pay.

Typical Singapore cases

• A wave after a viral post. A café appears in a TikTok video or an r/singapore thread, and dozens of one-star ratings arrive within days from people who never ate there.
• A rival in disguise. A renovation firm is reviewed for a project it never handled, by profiles that also praise one competing contractor.
• Patient or student details. A review of a dental clinic or tuition centre names a patient, a child or a teacher’s mobile number.
• An ex-employee posing as a customer. The review describes payroll or internal matters rather than a visit.

Why self-filed Google reports fail

Most owners press the flag, pick “spam” and wait. Three things go wrong. The category does not match the problem: a competitor’s review is a conflict-of-interest case, not spam. Nothing is attached that Google can check. And when Google answers “no policy violation”, the owner appeals at once with the same argument, using up the single appeal Google allows per review.

We do the opposite: one clause per review, a short evidence file, and new evidence kept back for the escalation. Where a review is also unlawful, for example defamation or personal data, we add Google’s legal removal request route, which runs separately from the policy report.

How we handle your Google reviews

1. Free assessment. Send the review links through the contact form. We check each against the policy and tell you which ones have a real ground, and the fixed price.
2. Evidence file. From your records we extract what Google can verify: no matching booking, receipt or card payment on the date, the timing of a review wave, links between reviewers and a competitor. You send records; you never send logins.
3. Direct report. With your signed authorisation we report each review to Google ourselves within 48 hours of your order. You are never asked to add us as a manager or to file anything.
4. Follow-up and escalation. Google says evaluation typically takes several days; escalations take longer. You receive the final status of every review.

When the review targets a person, not the business

If a review posts an employee’s mobile number or home address to harass them, that is doxxing under POHA s 3(1)(c). The employee, if a citizen, PR or valid pass holder, can also report it free to the Online Safety Commission at report.osc.gov.sg. Your company cannot report in its own name, which is why we work the Google side in parallel. See also removing personal information.

Price and next step

S$29 for one review, S$78 for three, S$214 for ten. Fixed price, no extra fees, secure card payment via Stripe, after the free assessment. Send the review links for a free assessment; all packs are on the pricing page. For other platforms see fake review removal or remove Facebook reviews.