Remove fake or abusive Agoda reviews for Singapore properties

The cases Agoda lists for removal

Agoda’s Partner Hub answers the question “Can I request for a review to be removed?” with a short list. Every request we file points to one item on it:

• No-show guests who never checked in but still rated the stay.
• Spam or gibberish text that describes nothing.
• Wrong property: the guest stayed elsewhere, sometimes at a hotel with a similar name in the same district.
• Duplicates of the same review.
• Profanity and personal attacks, for example insults aimed at a named front-desk officer.

Agoda states that a review is not removed only because it is negative. A guest unhappy about a small room near Orchard Road or a slow check-in after a late flight into Changi is entitled to say so, and we tell you that at the assessment.

Why property requests are refused

Most refusals come from the same three gaps. The request says “fake” but carries no reservation data. It cites a reason that is not on Agoda’s list, such as an unfair score. Or the property argues with the guest’s opinion instead of pointing to the rule broken.

We fix that before filing. For a no-show, the key evidence is the booking marked no-show and no check-in in your property management system. For a wrong property, it is the absence of any matching reservation, plus details in the text (room type, facilities, street) that do not exist at your property. For abuse, we quote the exact words.

What happens after you contact us

1. Free assessment. Send the review links or screenshots through the contact form (Messenger is a second option). We say which ones fit Agoda’s list and which do not.
2. Order. You pay by card through Stripe for the reviews we agreed to take on.
3. Booking evidence. Your front office confirms from the PMS or the Agoda reservation list whether the guest checked in, cancelled or never existed.
4. Signed authorisation. You authorise us in writing to act for the property. We never ask for your YCS login, are never added as a user of your extranet, and your team never has to file the request itself.
5. Request and result. We contact Agoda directly with the reservation facts and the policy point, follow up, and send you Agoda’s decision review by review.

Replying to the reviews that stay

A reply is read by every future guest. Keep it short, use only the guest’s first name, never mention nationality, room number or dates of stay, and explain what changed rather than argue. A calm, factual reply often outweighs one harsh review.

If a review names a staff member and publishes their phone number or address, that employee, whether a citizen, PR or pass holder, can report doxxing to the Online Safety Commission free of charge. The Commission does not handle reviews about the business itself, and a company cannot report in its own name; Agoda’s rules remain the route for the property.

Price, other channels and next step

1 review S$29, 3 reviews S$78, 10 reviews S$214. Fixed prices, no extra fees, secure card payment via Stripe. We commit to the request and the follow-up; Agoda decides. There are no refunds, which is why the assessment comes first.

Most Singapore properties sell on several channels: we handle Booking.com reviews and Tripadvisor reviews the same way. Send the review links for a free assessment, or see all platforms on the fake review removal page and all packs on the pricing page.