Remove fake and abusive reviews of your Hong Kong business

Which reviews can be removed, and which stay

Every platform publishes content rules, and a review comes down when it clearly breaks one of them. The grounds that work, platform after platform, are these:

• Fake: no real visit, stay, purchase or employment behind it, or posted from linked accounts.
• Conflict of interest: written by a competitor, a current or former employee, or someone paid to post.
• Abusive: threats, insults aimed at a named person, hate speech.
• Off-topic: about a different branch, a mall’s car park, a news event, or nothing to do with the experience.
• Personal data: a staff member’s full name with a mobile number, an HKID number, a home address.
• Blackmail: reviews posted after, or together with, a demand for money or free services.

A real customer’s harsh opinion about the food, the price, the waiting time or the service is genuine criticism and stays. We say so in the free assessment and do not file a request we expect to fail.

Review platforms we handle in Hong Kong

Each page covers that platform’s rules, its reporting route and the Hong Kong cases we see most.

Reporting routes compared

Business owners can report on every platform, but the tools differ. This summary reflects what we could confirm at the time of writing; routes we could not verify are described in general terms.

Fake reviews and Hong Kong law

Hong Kong has no specific rule on fake reviews, and the Government’s answers to LegCo on online consumer protection in June and July 2026 did not mention them. The Trade Descriptions Ordinance (Cap. 362), enforced by Customs and Excise, prohibits false trade descriptions and misleading omissions, with penalties up to HK$500,000 and five years. That is a reason never to post fake praise for your own business.

A competitor’s fake one-star reviews may amount to defamation or malicious falsehood, but those are civil claims for a Hong Kong solicitor. In practice, review removal runs on platform policies. That is what we work with.

How we work for your business

1. Free written assessment. Send the review links through the contact form. We tell you which ones have a real ground and which are genuine.
2. Signed authorisation. You sign a letter authorising NetClearer to report for your business. We never ask for your login and never become a manager of your listing.
3. Evidence. Booking systems, POS records, staff rotas, timing of the reviews, links between accounts, screenshots of threats.
4. Requests. We file through each platform’s route under the rule that fits. Work starts within 48 hours.
5. Follow-up. We use the appeal or second route when available and report the outcome for each review.

What we never do

• Post, buy or swap reviews, or offer customers anything to change one.
• Remove genuine criticism, or report a real customer just because the rating is low.
• Contact, pressure or identify reviewers.
• Use your password or log into your Business Profile, OpenRice or employer account.

Who we work with

• Restaurants, cafés and bakeries: OpenRice and Google Maps floods after a viral complaint, or reviews meant for another branch.
• Clinics, dental and beauty practices: reviews naming staff or quoting a patient’s details.
• Tutorial centres and kindergartens: attacks on named teachers, often repeated on Baby-Kingdom.
• Hotels and serviced flats: guests of another property, no-shows, extortion attempts.
• Employers: Glassdoor and JobsDB company reviews naming colleagues or leaking confidential information.

Price and timelines

HK$176 per review, HK$476 for 3 reviews, HK$1,312 for 10 reviews, fixed price, no extra fees, paid by card through Stripe. Work starts within 48 hours of payment. The platform decides whether and when a review comes down: some answer within days, job and travel sites can take weeks. See every pack on the pricing page, and our page for online sellers.