Remove your mobile number from Google and the pages that show it

Why a mobile number matters so much in Hong Kong

A Hong Kong mobile number is eight digits, usually tied to your messaging app accounts and often to your bank’s one-time passwords. Once it is public, it is used for nuisance calls, scam messages, account recovery attempts and, in doxxing cases, for calls and messages from strangers at all hours.

Numbers end up online in three ways: a doxxing or debt post that lists them on purpose, an old listing or CV you posted yourself, or a data aggregator that copied them from somewhere else. The route depends on which one it is.

Where we find numbers most often

What Google removes

Google’s personal information policy covers contact details such as phone numbers, email and home addresses when they are shared with an intent to harm or harass (doxxing), and it removes confidential data such as identity numbers in any context. For a number listed neutrally, for example on a business page you created, Google usually leaves the result and points to the website owner.

This is why we always try the source first. When the page itself is changed or deleted, Google’s outdated-content tool updates the result quickly. When the site refuses, a well-documented request under the doxxing policy is the next step. Hong Kong has no right to be forgotten; Google acts under its own policies.

How we work

1. You send the search terms and links: your name, the number, the pages you have seen. We search Google with and without spaces in the number, since many pages write it as 9xxx xxxx.
2. Free written assessment with a fixed quotation, listing each page and the route for it.
3. Requests at the source within 48 hours of payment: moderators, site owners, platform privacy forms.
4. Google requests under the personal information or doxxing policy, or the outdated-content tool once the page has changed.
5. PCPD complaint prepared and filed with your written authorisation when the number was published to get you harassed.

Steps to take yourself

• Search your number in quotation marks, then with a space after the fourth digit.
• Delete old listings and adverts from accounts you still control.
• In every messaging app, limit who can see your profile photo and who can find you by number.
• Turn on two-step verification for messaging apps and email, so the exposed number cannot be used to take them over.
• If calls become threatening, keep a log and call 999 or report to the police.

Limits

We cannot remove a number that you are legally required to show, such as a company’s contact line on its own site, or a number in official records. We cannot stop calls or messages already being made: your mobile operator and the police handle those. Changing your number is sometimes the fastest relief; removal stops the problem returning.

Price

HK$255 per link, HK$608 for three, HK$1,753 for ten with a removal report. A number often appears on several pages, so the assessment tells you how many links we found before you pay anything. Fixed price, no extra fees, card payment through Stripe. See prices or personal information removal.