Remove your phone number from Google in Malaysia

Where Malaysian phone numbers end up online

A mobile number in Malaysia is tied to almost everything: your bank, your e-wallet, your delivery apps and the WhatsApp account your family uses. Once it is public next to your name, you get scam calls, unwanted visitors and, in the worst cases, harassment from people who believe a post about you.

• Old classified ads for a car, a room or a phone, still indexed years after the sale
• Forum trading threads on Lowyat or Cari where you posted your number to close a deal
• Number lookup and caller-ID sites that let anyone label a number as a scammer
• Facebook groups and Telegram channels sharing a “blacklist” of numbers, sometimes the wrong ones
• Loan shark posts that list you as a borrower’s reference
• Business directories that copied your number from an old company listing

What Google will and will not remove

Google’s personal information policy covers contact details such as a phone number, an address or an email, alongside ID numbers and bank details. It also covers doxxing, meaning your details shown with threats or calls to harass you. Google may refuse when the content is newsworthy or published in an official capacity, for example a business line on a company website.

Google also offers a dashboard called Results about you that finds and flags contact details automatically, but it is rolling out only in certain markets and Malaysia has not been among those listed. Requests from Malaysia therefore go through the standard removal form, one URL at a time.

Removal from Google is not removal from the internet. The page stays where it is, reachable by its link or through other search engines. That is why we always try the website first.

The routes we use for each type of page

The PDPA applies to businesses, not to private individuals, and it gives no right to have data erased. What it does give, in section 42, is a right to ask a company to stop processing that is likely to cause you substantial damage or distress. The company has 21 days to answer. It works against directories and lookup sites; it does not work against a stranger’s Facebook post.

When your number is wrongly called a scam

Recycled numbers and spoofed calls mean innocent people sometimes find their number listed as a scammer’s. If you are being accused on public pages, ask the platform to remove the post as false and harmful, and keep a note from your telco showing when the number became yours. If the posts come with threats or your home address, Penal Code sections 507B to 507F may apply: make a police report at a police station, and see our doxxing removal service.

How we handle it

1. Send us the search. Tell us the number and paste the links that show it, or the Google search that brings them up. The assessment is free.
2. We sort the links by route and tell you which are likely to come down at the source, which only from Google, and which will probably stay.
3. You pay by card through Stripe, and work starts within 48 hours.
4. We contact the sites and Google, follow up on each request, and send you the status of every link.
5. We re-check that the number no longer brings up the removed pages.

Price

RM133 per link, RM316 for three, RM912 for ten. Most phone number cases involve between one and five links. Fixed price, no extra fees. Details on the pricing page. If your address or IC number is also exposed, see personal information removal and address removal.