Remove Trip.com reviews of your Malaysian property
NetClearer raises Trip.com reviews of your Malaysian hotel, resort or serviced apartment that are not genuine, describe another property, expose personal data or contain abuse. We contact Trip.com with your signed authorisation and never use your eBooking login. RM92 per review, fixed price, no extra fees, and work starts within 48 hours.
Published · Updated by Pierre Billard, founder of NetClearer
Why Trip.com reviews matter for Malaysian hotels
Trip.com ranks among the most visited travel sites in Malaysia, and it is widely used by travellers from across Asia, including mainland China, Hong Kong, Taiwan and South Korea. For a resort in Langkawi, a city hotel near Bukit Bintang or a sea-view property in Kota Kinabalu, Trip.com reviews shape bookings from markets that rarely use Tripadvisor.
Many of these reviews are written in Chinese. The language does not change the question: a review in Chinese that names a staff member or attacks the wrong property breaks the rules just as an English one does.
What Trip.com publishes about its review rules
Trip.com says its review validation team works to make sure guest reviews are authentic and posted by real Trip.com users. In eBooking, its extranet, properties can track their guest reviews. Unlike Agoda, Trip.com does not publish a detailed list of removal grounds for partners, so we stay with grounds that every major booking platform applies and that we can document:
- Not a genuine guest: no matching stay, or a booking that was never used.
- The wrong property, often a hotel with a similar name in the same area.
- Personal data: a staff member’s full name with photos or a phone number, a guest’s room number.
- Abuse, threats or discriminatory language aimed at people.
- Advertising or unrelated content, including promotion of another property.
- Pressure: a review used to extract a refund or free upgrade, backed by messages.
Honest complaints about the pool, the noise or the breakfast are guest opinions. We do not report them, and we tell you so in the free assessment.
Free routes and their limits
You can reply to reviews and contact Trip.com’s partner support from your eBooking account yourself. The difficulty is that a request with no clear ground and no evidence gives the platform little reason to act. Reviews of businesses are not harmful content under Malaysia’s Online Safety Act 2025, so an MCMC complaint is not the route either.
How NetClearer handles a Trip.com review
- Free assessment. Send us the review links and the booking references through the contact form. We say which reviews have a documented ground and quote the price.
- Signed authorisation. You sign a letter allowing NetClearer to act for the property. We never ask for your eBooking password, are never added as a user, and you file nothing yourself.
- Request to Trip.com. We contact Trip.com’s partner and review teams directly, identify the review, explain the problem and attach evidence: reservation records, proof of a stay elsewhere, or the guest’s messages.
- Follow-up. We follow up until Trip.com answers and send you a short outcome note per review.
One guest, several platforms
An unhappy guest often reviews the same stay on more than one site. We check copies under each platform’s own rules: Agoda reviews, Booking.com reviews, Tripadvisor reviews and Google reviews.
Price and payment
RM92 per review, RM248 for 3, RM683 for 10. Fixed price, no extra fees, card payment through Stripe once you approve the assessment. Work starts within 48 hours; Trip.com makes the decision, so we commit to the work and the follow-up, not to an outcome. We never post, buy or incentivise reviews. NetClearer is not a law firm. See all review services and pricing.
Frequently asked questions
Can you deal with reviews written in Chinese?
Yes. The rules are the same in every language, and we work from the original text of the review, not a summary. Send us the link; if part of the review is a genuine complaint and part breaks the rules, we explain which part we can raise with Trip.com.
Why does Trip.com take longer than Agoda?
Trip.com publishes fewer details about its removal process for partners, so requests depend more on the evidence and on follow-up. We start within 48 hours of payment and keep chasing until there is an answer, then tell you the result for each review.
Do you need our eBooking login?
No. We never ask for passwords and are never added as a user. A signed authorisation from the property lets us contact Trip.com. Keep your reservation records ready, because they are usually the strongest evidence that a review is not genuine.
Should we offer the guest a refund to remove the review?
No. Paying or offering perks for a review to be changed is review manipulation on every booking platform and can harm your listing. If the guest asked for money in exchange for removing the review, keep the messages: they support our request.
Related services
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Tripadvisor reviews without first-hand experience, from rivals, blackmail attempts or viral pile-ons, reported for Malaysian hotels, restaurants, tours and attractions.
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Fake, rival or abusive reviews on your Google Business Profile: we match each one to Google’s policy and file the removal request for your business.
Learn moreTell us what’s happening. We’ll take it from here.
Free, confidential assessment. Send the links through the form: we reply within 24 hours with the route and the fixed RM price.