Remove malicious reviews from your Lazada store

Lazada’s rules that work in your favour

Two Lazada Malaysia documents matter for review removal. The terms and conditions allow Lazada to remove content it considers prohibited or inappropriate, and to act on complaints from other users. The seller policy on anti-competitive behaviour goes further: it names malicious evaluation, where a seller uses buyer accounts to order from a competitor and leave bad reviews or claims that do not match the facts. Sellers found doing this can receive up to 16 non-compliance points per incident.

In practice, Lazada does not remove a review because it is negative. It acts when the review is abusive or irrelevant, or when the evidence shows it came from a rival rather than a genuine buyer.

Cases Malaysian Lazada sellers bring us

• A run of one-star reviews after a campaign day from buyers who ordered the cheapest variant, all claiming the item was fake or used.
• Buyer accounts linked to a competing store: the same name, address area or phone pattern as the rival shop’s returns.
• Insults and threats aimed at your packer or customer service staff, sometimes with a photo of the person.
• Reviews about something else: the courier, a different seller, or LazMall delivery times, posted under your product.
• Pressure ratings: a buyer who asked for a refund outside the return process, was refused, and then posted abuse.

Evidence that makes a difference

Malicious-review cases are won on evidence, not on argument. Before you contact us, keep these items; they are what we use to build the request.

• Order numbers, dates and the variant bought for each disputed review.
• Delivery and return records showing the item was received in good condition, or never returned.
• Chat history in Lazada Chat, especially any threat to leave a bad review.
• Any sign that links buyer accounts to each other or to a competitor.
• Screenshots of the reviews with dates, before the buyer edits or deletes them.

Free routes, then our work

You can reply to reviews publicly, block a buyer who harasses you in Lazada Chat, and raise the issue with Lazada seller support yourself. Those steps cost nothing. The Online Safety Act 2025 does not cover marketplace reviews, and Malaysia has no specific fake-review rule, so Lazada’s own policies are the effective route.

What we add: we read the disputed reviews against Lazada’s terms and its fair-trading rules, organise the evidence into one clear file per review or per campaign, submit it through Lazada’s seller support channels and keep following up until there is a decision.

Steps and price

1. Send the product links and the reviews concerned through the contact form for a free assessment.
2. Sign an authorisation letter for your store. No password, no sub-account.
3. Share the order and chat evidence; we turn it into a structured request.
4. We file it with Lazada and follow up on every reply.
5. You receive the outcome for each review: removed, refused with the reason, or pending.

RM92 per review, RM248 for 3, RM683 for 10. Fixed price, no extra fees, paid by card through Stripe. Work starts within 48 hours. Lazada decides each case; investigations into competing sellers take longer than abuse reports. Also on Shopee? See Shopee review removal, our online sellers page, or the overview on fake review removal.