Remove a news article about you in Malaysia

An article on a Malaysian news portal still shows your name, photo or taman years later? NetClearer asks the editor to update, anonymise or unpublish it, removes the copies, and asks Google to refresh or drop the result. Work starts within 48 hours, from RM133 per link, fixed price, no extra fees.

Published · Updated by Pierre Billard, founder of NetClearer

Why one article follows you for years

Malaysian news is published in three languages, and a single story rarely stays on one site. A court report in English on a portal is rewritten by a BM tabloid with a sharper headline, translated by a Chinese daily, posted on each outlet’s Facebook page, clipped for TikTok, and then indexed by Google under your full name.

The result is familiar to anyone who has been through it: an HR officer searching your name before an interview, relatives in the kampung forwarding the link, a landlord or bank asking questions. The case may have ended long ago, but the search result has not moved.

  • English portals: The Star, New Straits Times, Malay Mail, Free Malaysia Today, Malaysiakini, The Sun, The Vibes
  • Bahasa Melayu portals: Berita Harian, Harian Metro, Kosmo, Sinar Harian, Utusan Malaysia, mStar, Astro Awani
  • Chinese-language dailies: Sin Chew, China Press, Oriental Daily
  • Copies: news aggregators, Facebook pages that paste the article, viral pages and blogs that quote it

What Malaysian law gives you, and what it does not

Malaysia has no right to be forgotten and no legal right to have search results delisted. Google removes results under its own policies, not because Malaysian law obliges it to.

The Personal Data Protection Act 2010 does not help much against the press either. Section 45(2)(f) exempts journalistic processing carried out in the public interest, and the Act gives no general right to erasure. A data request to a newsroom is therefore the wrong tool: an editorial request, based on accuracy, time passed and your situation today, works far more often.

Portals still have good reasons to listen. Under section 114A of the Evidence Act 1950, the owner, host or administrator of a site is presumed to be the publisher of what appears on it, and in *Peguam Negara v Mkini Dotcom* (Federal Court, 2021) a portal was held liable for its readers’ comments. Editors know that an outdated or one-sided page, and especially a comments section full of accusations, is their responsibility.

The Online Safety Act 2025 does not apply to news portals: it binds only the large licensed platforms. We are not a law firm, and nothing on this page is legal advice; if you want damages or an apology, speak to an advocate and solicitor.

What we can realistically obtain

Typical outcomes for a news article, and who decides
OutcomeWhen it fitsWho decides
Update or follow-up noteYou were acquitted, charges were dropped, the dispute was settled or the facts changedThe editor
Name or photo removedYou are a private person, a witness, a relative or a minor, or your role was minorThe editor
Article unpublished or hidden from search enginesAn old, minor matter with no public interest left, often after several yearsThe editor
Reader comments deletedComments add accusations, insults or your address under the articleThe portal’s moderators
Search result refreshedThe page has changed but Google still shows the old title or snippetGoogle
Search result removedThe page shows your IC number, home address, bank details or intimate imagesGoogle, under its own policies

Accurate reporting on a serious matter of public interest, such as a public official’s conduct, usually stays online. We tell you that during the free assessment rather than after payment.

News, viral posts and forums: the services in this group

Most news stories now start or end on social media. Pick the page that matches where the content about you sits.

How we handle an article

  1. Free assessment. Send the links through the contact form or Messenger. We check each one, tell you which outcome is realistic and give a fixed price before you pay.
  2. Documents from you, not from us. Where facts have changed, you give us what proves it, for example a court outcome or a settlement. We never invent or embellish a fact in a request.
  3. The editorial request. We write to the right desk, in English or Bahasa Melayu, in a polite and factual tone, asking for the least that solves your problem: an update, an anonymised name, or removal.
  4. Copies and shares. We trace the article on aggregators, Facebook pages, viral pages and blogs, and request removal or an update on each.
  5. Google. Once a page has changed, we use Google’s tool for outdated content so the old title and snippet disappear; where Google’s personal-information policies apply, we file those requests too.
  6. Follow-up. We chase every request until the editor or platform answers, and report back on each link.

The free routes, and what we add

You can write to an editor yourself at no cost, and harmful content can be reported to MCMC at aduan.mcmc.gov.my, though a complaint about a genuine news report is rarely the right use of it; threats against you belong at a police station. What we add is knowing which desk to contact at each portal, writing a request editors can accept, chasing it, and dealing with the copies and with Google, discreetly: we never contact your employer, your family or the journalist’s sources.

Price and timeline

RM133 per link, fixed price, no extra fees. Packs: 3 links RM316, 10 links RM912 with a removal report, 20 links RM1,600 with monitoring for re-uploads, 50 links RM3,434, 100 links RM5,956, or monthly plans from RM362. See all prices.

Work starts within 48 hours of your order (36 hours for 3 links, 24 hours for 10 or more). Editors take anything from a few days to several weeks to answer, which is why we follow up on every request. Payment is by card through Stripe.

Frequently asked questions

Can a Malaysian portal be forced to delete an article?

Not by a simple request: there is no right to be forgotten and the PDPA exempts journalism in the public interest. Only a court can order it. In practice, editors do update, anonymise or unpublish old and minor stories when the request is factual and well argued, which is what we prepare.

The charges against me were dropped. Will the article come down?

Often it is updated rather than deleted: the portal adds the outcome or removes your name. That already changes what an employer sees. We send the outcome with the request, then ask Google to refresh the result so the old headline no longer appears under your name.

Will the journalist or the portal know who asked?

The editor knows the request concerns you, because it is about your name. Nobody else does: we never contact your employer, your family or other media, and we do not post anything publicly. Requests are written to avoid drawing new attention to the story.

What if the portal refuses?

We tell you honestly and look at what remains possible: copies on other sites, reader comments, Google results that show your IC number or address, and a later request when more time has passed. You pay per link handled, at the fixed price agreed before we start.

Do you write to BM and Chinese-language portals too?

Yes for Bahasa Melayu portals, where we write in Bahasa Melayu. For Chinese-language dailies we write in English or Bahasa Melayu, keep the request short and factual, and tell you during the free assessment what can realistically be expected from that outlet.

Tell us what’s happening. We’ll take it from here.

Free, confidential assessment. Send the links through the form: we reply within 24 hours with the route and the fixed RM price.

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