Remove fake and abusive reviews
NetClearer removes fake and abusive reviews about your business on Google, Facebook, Tripadvisor, booking sites, Trustpilot and employer sites. We check each review against the platform’s own rules, prepare the evidence and contact the platform directly on your behalf, then follow it up to a decision. From ₱1,400 per review, taxes included; genuine criticism stays.
Published · Updated by Pierre Billard, founder of NetClearer
Which reviews can be removed
Every review platform publishes content rules, and every one of them removes reviews that break those rules. A review is not removed because it is negative, harsh or unfair in your opinion. It is removed when it falls into one of these categories:
- Fake reviews: written by someone who was never a customer, a guest or an employee, often in a wave of 1-star ratings within a few days.
- Conflict of interest: reviews posted by a competitor, a former employee settling scores, or the reviewer’s own business.
- Abusive content: insults, threats, hate speech, harassment of named staff, profanity or sexual remarks.
- Off-topic content: political rants, comments about another business, news stories, or experiences the reviewer only heard about.
- Personal data: a phone number, home address, GCash number or the full name of an employee posted in a review.
- Blackmail: a review used as leverage for a refund, a free night, an upgrade or money, or posted after the demand was refused.
If you are not sure, send us the link: the assessment is free and we tell you honestly whether a review has a real chance before you pay.
Review platforms we handle
Each platform has its own rules, business tool and appeal route. We have one page per platform, with the grounds it accepts and how we file the request.
Local businesses, clinics and restaurants usually need to remove Google reviews or remove Facebook reviews. Hotels and resorts deal with Tripadvisor, Agoda review removal, Booking.com, Hotels.com and Expedia, Trip.com and, for LGBT-friendly venues, TravelGay. Online businesses use Trustpilot and, for tourist-facing places, Yelp. Employers and BPOs ask us to remove Indeed reviews or remove Glassdoor reviews.
Selling on Shopee, Lazada, Carousell or Facebook Marketplace? See our page for online sellers, which also covers false “scammer” posts.
Google reviews
Fake, hateful or off-topic reviews on your Google Business Profile: reported under Google’s Maps content policy, with the appeal and extortion routes handled for you.
Learn moreFacebook Page reviews
Fake or abusive recommendations on your Facebook business Page: reported under Meta’s Community Standards, with honest advice on whether to switch reviews off.
Learn moreTripadvisor reviews
Tripadvisor reviews that break the guidelines, come from a competitor or follow a blackmail attempt: reported to Tripadvisor on your behalf with the evidence moderators need.
Learn moreTrustpilot reviews
Fake, non-customer or harmful reviews on Trustpilot: reported to Trustpilot on your behalf under its guidelines, with the evidence its Content Integrity team checks.
Learn moreAgoda reviews
Agoda guest reviews from no-show guests, about the wrong property, duplicated or abusive: we check them against Agoda’s Review Policy and request removal for your property.
Learn moreBooking.com reviews
Booking.com guest reviews that break the content guidelines, include personal data or come with a threat: we contact Booking.com on behalf of your property and follow the request up.
Learn moreHotels.com and Expedia reviews
Hotels.com and Expedia reviews with personal data, offensive content or signs of fraud: we report them under Expedia Group’s content guidelines and follow up for your property.
Learn moreTrip.com reviews
Trip.com hotel reviews that are fake, abusive or about another property, in English, Chinese, Korean or any language: we report it to Trip.com on your behalf and follow it up.
Learn moreTravelGay reviews and listings
Unfair review, outdated description or wrong details about your hotel, resort or bar on TravelGay: we contact the editors with evidence to correct or remove it.
Learn moreIndeed company reviews
Indeed company reviews that name staff, leak confidential details, are fake or come from a conflict of interest: we report them under Indeed’s guidelines for your company.
Learn moreGlassdoor reviews
Glassdoor reviews that name non-executive employees, reveal confidential information, threaten or come from a conflict of interest: we flag them under the Community Guidelines.
Learn moreYelp reviews
Fake, hateful or conflict-of-interest reviews on Yelp, mostly for tourist-facing businesses: reported to Yelp on your behalf under Yelp’s Content Guidelines.
Learn moreReview platforms compared
The grounds each platform accepts, who files the request and what to know before you start. Genuine negative reviews stay on every platform, the platform decides, and the price is the same everywhere: from ₱1,400 per review, taxes included.
| Platform | Grounds the platform accepts | Who handles the request | Good to know |
|---|---|---|---|
| Fake engagement, off-topic, harassment, personal information, profanity | NetClearer contacts Google directly, with your signed authorisation | One appeal per review; separate extortion report form | |
| Inauthentic accounts, harassment, threats, privacy, unrelated content | NetClearer reports to Meta directly, with your signed authorisation | Recommendations, not stars; old star-only ratings cannot be reported | |
| Tripadvisor | No first-hand visit, hearsay, conflict of interest, abuse, blackmail | NetClearer contacts Tripadvisor directly, with your signed authorisation | Blackmail threats can be reported before the review appears |
| Trustpilot | Harmful or illegal, personal information, promotional, not genuine | NetClearer contacts Trustpilot directly, with your signed authorisation | Not recognising a reviewer is not enough on its own |
| Agoda | No-show, wrong property, spam, duplicates, abusive content | NetClearer contacts Agoda support directly, with your signed authorisation | Personal data may be masked rather than removed |
| Booking.com | Hate, threats, sexual content, privacy breaches, spam, promotion | NetClearer contacts Booking.com directly, with your signed authorisation | Bookings cancelled before check-in do not give the right to review |
| Hotels.com and Expedia | Personal data, proven fake reviews, offensive or unlawful content | NetClearer contacts Expedia Group directly, with your signed authorisation | Reviews are shared between Expedia Group sites |
| Trip.com | Wrong property, abuse, personal data, spam, suspected fakes | NetClearer contacts Trip.com directly, with your signed authorisation | We translate Chinese, Korean or Japanese reviews first |
| TravelGay | Abuse, personal data, a stay that never happened, outdated details | NetClearer writes to the editors directly, with your signed authorisation | Editorial guide; listing corrections are usually the easiest request |
| Indeed | Personal details, abuse, defamatory statements, conflicts of interest, irrelevant content | NetClearer contacts Indeed directly, with your signed authorisation | Employers have no delete button, only a report |
| Glassdoor | Named non-executives, confidential information, threats, not first-hand, conflict of interest | NetClearer contacts Glassdoor directly, with your signed authorisation | Employers cannot pay to have reviews removed |
| Yelp | No first-hand experience, conflict of interest, hate speech, privacy, irrelevant | NetClearer contacts Yelp directly, with your signed authorisation | Mainly relevant for businesses serving foreign tourists |
How fake review removal works
- Free assessment. Send us the links to the reviews on Messenger or through the form. We read each one against the platform’s rules and tell you which have a real ground for removal, and which do not.
- Evidence. We ask only for what the platform will look at: booking or order records showing the reviewer is not a customer, screenshots of a blackmail message, staff lists when a review names an employee.
- Your authorisation. You sign a short mandate letter naming NetClearer as your authorised representative for these reviews. We never ask for your login and are never added as a manager or user of your accounts: you keep full control.
- Request to the platform. We contact the platform’s support or review moderation team directly on your behalf, with the exact policy ground, the evidence and a short, factual explanation. First action within 48 hours of your order.
- Follow-up. We follow up each request until the platform decides, then use the appeal or the next route when one exists. If the platform asks the account owner to confirm something, we tell you. You get a short report of what was removed and what stays.
Prices for review removal
Review removal is priced per review, taxes included: ₱1,400 for one review, ₱3,800 for three, ₱10,550 for ten. The price covers the assessment, the evidence file, the request, the follow-up and any appeal on that review. For a wave of fake reviews, the 10-review pack is usually the right one. All our services are on the content removal prices page.
If the platform refuses
Platforms decide, not us, and first reports are often refused by automated checks. A refusal is not the end:
- Appeal where the platform offers one. Google, for example, allows one appeal per reported review.
- Another ground. A review refused as “fake” may still contain an employee’s name or a threat, which is a separate breach.
- Legal request when the review is clearly defamatory or exposes personal data, through the platform’s legal removal form.
- Public reply. When a review stays, we help you write a calm, factual owner response. Future customers read replies too.
What we never do
- We never post, buy or incentivise reviews, and we never ask friends or staff to “bury” bad ones.
- We never mass-report a review from fake accounts. That breaks every platform’s rules and can get your listing penalised.
- We never ask for genuine negative reviews to be removed, and we never pressure guests, customers or former employees.
- We never promise a result. We request; the platform decides.
Our expertise: platform rules and Philippine law
Our work rests on the platforms’ own documents: Google’s Maps user-generated content policy, Meta’s Community Standards, Tripadvisor’s review guidelines, Trustpilot’s guidelines for businesses and the review rules of each booking and employer site. Citing the exact rule a review breaks is what gets it looked at by a human.
Philippine law also matters. The Consumer Act (RA 7394) protects honest consumer feedback, which is why genuine criticism stays. The Data Privacy Act (RA 10173) protects personal information posted about your staff, and the Cybercrime Prevention Act (RA 10175) covers online libel and threats. We are not a law firm and do not give legal advice; when a case needs a lawyer or the PNP Anti-Cybercrime Group, we tell you.
What we cannot remove
- Genuine negative reviews from real customers, even harsh ones. We help you answer them instead.
- Star-only ratings with no text on most platforms, since there is no content to judge, unless they are part of a documented fake wave.
- Reviews on sites with no moderation or no owner tool. We then look at whether the page can be removed from Google results.
Frequently asked questions
Can you remove a negative review just because it is unfair?
No. Platforms only remove reviews that break their rules: fake, abusive, off-topic, conflict of interest, personal data or blackmail. A real customer’s bad experience stays, even if you disagree with it. In the free assessment we tell you which reviews qualify, and we help you reply to the others.
Will the reviewer know that we reported them?
Platforms do not tell a reviewer which business or person reported them, and we never contact reviewers on your behalf. Some platforms, such as Trustpilot, may ask the reviewer for proof of their experience, but the request comes from the platform, not from you.
Do we have to give you our login or add you as a manager?
No. We contact each platform directly as your authorised representative, on the basis of a short mandate letter you sign. You keep full control of your Google, Facebook, booking or employer accounts, and we never ask for passwords. If a platform asks the account owner to confirm something, we tell you.
How long does it take to remove a fake review?
We file the request within 48 hours of your order. Platforms then take from a few days to a few weeks to decide, and appeals add time. We cannot speed up their moderation, but a precise request with evidence avoids back-and-forth and repeated refusals.
What happens if the platform keeps the review?
We use the appeal or another ground when one exists, and we tell you honestly when the route is closed. The price covers the follow-up on that review, so you do not pay twice for the appeal. We then help you write a factual public reply.
We received a wave of 1-star reviews in one day. What should we do?
Do not reply angrily and do not ask friends to post 5-star reviews: both can make things worse. Save screenshots with dates, check whether any reviewer is a real customer, and send us the links. A sudden wave is often easier to prove as fake than a single review.
Related services
Google reviews
Fake, hateful or off-topic reviews on your Google Business Profile: reported under Google’s Maps content policy, with the appeal and extortion routes handled for you.
Learn moreFacebook Page reviews
Fake or abusive recommendations on your Facebook business Page: reported under Meta’s Community Standards, with honest advice on whether to switch reviews off.
Learn moreTripadvisor reviews
Tripadvisor reviews that break the guidelines, come from a competitor or follow a blackmail attempt: reported to Tripadvisor on your behalf with the evidence moderators need.
Learn moreOnline sellers
For online shops and Marketplace sellers: false scammer posts, fake reviews on Shopee, Lazada and Carousell, and fake shops using your business name.
Learn morePricing
Content removal prices in Philippine pesos, taxes included: one-time packs, monthly and annual plans, and review removal.
Learn moreTell us what’s happening. We’ll take it from here.
Free, confidential assessment. We answer within 24 hours.