Remove a fake review from your Facebook Page

Recommendations vs reviews

Facebook no longer uses the old 1-to-5 star reviews on business Pages. Visitors now answer “Do you recommend this business?” with yes or no, and write a short text. These recommendations appear in the Reviews section of your Page and produce a recommendation score, which Facebook shows once a Page has at least five reviews.

Two details matter for removal. First, a recommendation is a post owned by the person who wrote it: the Page cannot delete it, only report it. Second, older star-only ratings without text cannot be reported at all. Facebook also does not check that the reviewer actually bought from you, which is why fake “not recommended” posts are common for Filipino shops, clinics and restaurants.

Meta Community Standards grounds

Meta removes a recommendation only when it breaks its Community Standards. The grounds we use most for business Pages:

• Spam and inauthentic behaviour: recommendations from fake or duplicate accounts, coordinated posting, or copy-pasted text across several Pages.
• Bullying and harassment: posts attacking a named employee or the owner personally.
• Hate speech and violent threats, including threats to the shop or staff.
• Privacy violations: a phone number, address, ID or private photo posted in the recommendation.
• Content unrelated to your business, such as a political post or a complaint about a different company.

A real customer saying the food was cold or the delivery was late does not break any standard. Meta keeps it, and we will say so.

How we report to Meta

1. Free assessment. You send us the link to your Page and screenshots of the recommendations you want removed. We tell you which ones have a ground.
2. Authorisation. You sign a short mandate letter naming NetClearer as your representative. We never ask for your login and are never added as a Page admin: you keep full control of your Page.
3. Report. We report each recommendation to Meta ourselves, with the exact Community Standards ground, and contact Meta’s support team on your behalf with the evidence when a simple report is not enough.
4. Account reports. When a recommendation comes from a fake profile, we also report the profile itself. If Meta removes the account, its recommendations go with it.
5. Follow-up. We follow each report until Meta decides, and request a review of the decision when Facebook offers that option. If Meta asks the Page owner to confirm something, we tell you.

Turning reviews off: pros and cons

Facebook lets a Page switch recommendations off. In the Page settings, under Page and tagging, the option “Allow others to view and leave reviews on your Page?” controls it. Turned off, Facebook disables recommendations and removes the rating and reviews from the public Page.

• For it: the attack is no longer visible to visitors, which can protect a small business during a crisis.
• Against it: every good recommendation and your score disappear too, and Facebook says recommendations help people find your Page in search. Customers may also wonder why reviews are hidden.
• Our advice: use it as a short pause during a coordinated attack while reports are processed, not as a permanent solution.

If Meta refuses

Meta’s first decisions are often automated. If the recommendation stays, we look for a second ground (a fake account behind it, personal data in the text) and report on that basis. When a post is defamatory, Meta has a separate legal removal form. When nothing applies, we help you write a short, polite public reply: on Facebook, other customers see your answer under the recommendation.

What we never do

• No fake recommendations from friends, staff or bought accounts to push your score up.
• No messages to reviewers asking them to delete their post in exchange for a discount.
• No mass reporting from many accounts. One accurate report per post.

Price and related services

₱1,400 for one recommendation, ₱3,800 for three, ₱10,550 for ten, taxes included. For reviews elsewhere, see remove fake reviews and Google reviews. For posts calling you a “scammer” in Facebook groups or Marketplace, see online sellers; for other posts about you on Facebook, see remove Facebook posts about you. All prices: content removal prices.