Terms of Service

These Terms of Service apply to every order placed with NetClearer Philippines, a service of SUPER WEBMASTER (Société par actions simplifiée à associé unique (French simplified joint-stock company), RCS Paris, SIRET 884 336 397 00010, registered office: 34 avenue des Champs-Élysées, 75008 Paris, France), owner of the NetClearer™ trademark. In these terms, “NetClearer”, “we” and “us” refer to SUPER WEBMASTER; “you” and “the client” refer to the person or business placing the order. By paying for a service, you accept these terms.

1. Our services

NetClearer helps individuals and businesses deal with harmful or unwanted online content. Depending on your plan, we:

• analyse the links you send us and tell you what can realistically be removed, and how;
• file removal, de-indexing, correction or anonymisation requests with platforms, search engines, website owners and publishers, based on their own rules and on applicable law;
• report fake accounts, impersonation, harassment and non-consensual content through the platforms’ official channels;
• file removal requests for fake or abusive reviews;
• follow up on each request, send you proof of the outcome and, on eligible plans, monitor for reappearance.

NetClearer is not a law firm and does not provide legal advice or legal representation. We do not file court cases or complaints with authorities on your behalf. When a case calls for legal action, we tell you and help you gather the evidence your lawyer will need.

2. Best-efforts obligation

NetClearer has an obligation of means, not an obligation of result. The final decision to remove, de-index or keep a piece of content belongs to third parties: platforms, search engines, website owners and publishers. We cannot guarantee that a given piece of content will be removed, nor how long a third party will take to decide.

3. Free assessment, prices and payment

• Before you pay, you can send us your links for a free, no-obligation assessment.
• Our prices are published on our pricing page, in Philippine pesos, taxes included. There is no deposit and no file fee.
• Payment is due when you order. It is processed securely by card through our payment provider, Stripe. We never see or store your card number.
• You receive a receipt by email after payment.

4. Start of work and processing times

We start working on your case within the processing time shown in your plan (for example “within 24h”), counted from the later of: confirmation of your payment, and receipt of the information we need (the links to the content and, where relevant, proof that you are the person concerned or authorised to act). Processing times refer to our own work; they do not include the time a platform takes to make its decision.

5. Plans and subscriptions

One-time packs and review removal requests

A one-time pack ends once we have carried out the requests included in it.

Monthly plans (Essential, Professional, Elite)

• Minimum commitment of 3 months. The plan is billed monthly and the first 3 months are due in full, as shown before payment.
• After the minimum period, the plan renews monthly until you cancel it. You can cancel at any time by email or Messenger; cancellation takes effect at the end of the current billing month.
• The number of removals included per month is shown in each plan. Unused removals carry over to the next month only for plans marked “cumulative”.

Annual plans (Essential+, Professional+, Elite+)

• Annual plans are paid upfront for 12 months.
• Before an annual plan renews, we send you a reminder by email. You can cancel the renewal at any time before the renewal date.

6. No refunds

• Payments are final and non-refundable, whatever decision the platforms, search engines or publishers make. This is why we offer a free assessment before you pay: we tell you upfront what can realistically be done.
• If you do not provide the information we need, or take parallel steps that contradict ours, we may suspend the service without refund.
• This does not affect the rights that the law of your country grants you and that cannot be excluded by contract, such as the right of withdrawal described in section 7 for consumers in the European Union.

7. Right of withdrawal (consumers in the European Union)

If you are a consumer residing in the European Union, you have a legal right of withdrawal of 14 days. By placing your order, you expressly ask us to start work immediately, without waiting for this period to end, and you acknowledge that you lose your right of withdrawal once the service has been fully performed. If you withdraw before that, you remain liable for an amount proportionate to the work already carried out.

8. Your obligations

• Provide accurate information and the documents we reasonably need, and reply to our questions within a reasonable time.
• Only ask us to act on content that concerns you or your business, or that you are authorised to act on.
• Do not take parallel steps that could contradict the requests we have filed.
• Never send us intimate photos or videos, even as proof. Only send the links where they appear.

9. Requests we refuse, and methods we never use

We may refuse any request that is manifestly abusive or unlawful, or that aims to hide information of legitimate public interest. In particular, we do not help to:

• remove genuine, lawful customer reviews or legitimate criticism;
• hide evidence of fraud, crimes or ongoing legal proceedings;
• silence lawful journalism.

We never use illegal or deceptive methods: no fake reviews, no fake accounts, no mass-reporting, no hacking, no threats and no impersonation.

Content involving a minor is never handled as a commercial case: we do not open, download or forward it, and we direct you to the competent authorities immediately.

10. Confidentiality

Every case is handled confidentially. The information you share is only disclosed to the organisations that receive our requests, and only to the extent strictly necessary to process them. This obligation continues after the end of our service. Personal data is handled as described in our Privacy Policy.

11. Liability

Our liability is limited to the amount you paid for the service concerned. We are not liable for:

• indirect damage;
• content that reappears after our intervention because of a third party;
• copies kept in archives or caches outside the control of the publishers concerned;
• changes in the platforms’ rules, inaccurate information provided by the client, or events of force majeure.

12. Termination by NetClearer

We may end a service if the client seriously breaches these terms, or if the request turns out to concern information of overriding public interest.

13. Governing law, complaints and disputes

• These terms are governed by French law. This does not deprive consumers of the mandatory protections of the country where they live, including, for consumers in the Philippines, the Consumer Act of the Philippines (Republic Act No. 7394).
• Before any other step, please send us a written complaint at contact@netclearer.asia. We aim to answer within 7 days.
• Consumers residing in the European Union may also refer the dispute, free of charge, to our consumer mediator: La Société Médiation Professionnelle, Alteritae, 5 rue Salvaing, 12000 Rodez, France (https://www.mediateur-consommation-smp.fr), within one year of their written complaint.
• Business clients: disputes fall under the jurisdiction of the courts of Paris, France. Consumers may bring proceedings before the courts of their place of residence or of performance of the service.

14. Changes to these terms

We may update these terms. The version that applies to your order is the one published on this page on the date of your payment.

Contact

SUPER WEBMASTER, 34 avenue des Champs-Élysées, 75008 Paris, France. Email: contact@netclearer.asia. Messenger: m.me/netclearerph.