Remove false scam posts and fake reviews about your shop

What to do right now

• Do not reply in anger under the post. A calm, factual reply with an order number helps; an argument spreads the post further.
• Save the evidence: links, screenshots with the date, the buyer’s name or username, and your order and delivery records.
• Check for your personal data in the post: GCash number, home address, family photos. Those details are often the fastest ground for removal.
• Warn your customers on your official page if a fake shop is collecting payments in your name.

False “scammer” posts on Facebook and Marketplace

A single call-out post in a big buy-and-sell group can stop your sales for weeks. Many are posted by a buyer whose parcel was delayed, by a competitor, or by someone who mixed you up with a real scammer using a similar name. Meta does not judge who is right in a transaction, so we report on grounds it does act on: harassment, personal information such as phone numbers, GCash details or addresses, photos posted without consent, and, where the claim is false and documented, Meta’s defamation reporting process where it is available.

We also ask group admins to remove the post, with your order history and delivery proof. Admins often act faster than Meta. For posts about you as a person rather than as a shop, see how we remove Facebook posts about you.

Shopee, Lazada and Carousell reviews

Marketplaces keep honest ratings, including bad ones, and so do we. But each one has rules that reviews must follow. Shopee, for example, lets sellers report ratings with abusive language, personal information, misleading claims, or photos and videos unrelated to the product. Lazada’s community rules prohibit vulgar, discriminating and spam content, and Carousell reviews must also respect its community guidelines.

• Fake reviews from accounts that never bought from you, or review waves from competitors
• Abusive or threatening reviews, insults and discriminatory language
• Reviews with personal data: your phone number, address or the name of your staff
• Off-topic reviews about the courier, a different product or a dispute with no link to the order
• Blackmail reviews: “refund me or I post 1 star”

We contact each platform’s seller support directly on your behalf, as your authorised representative, with the order details it needs, and follow up when the first report is refused. We never need your seller login. We never post, buy or incentivise reviews, and genuine criticism stays. For reviews on Google and Facebook, see how we remove fake reviews, remove Google reviews and remove Facebook Page reviews.

Fake shops using your business name

Copycat pages and shops use your name, logo and product photos to take payments and never deliver. Your real customers then post that you are the scammer. We report the fake page or shop for impersonation and intellectual property infringement, with your DTI or SEC registration, trademark if any, and links to your official accounts. See also how we remove fake accounts for poser profiles of you as a person.

How we clear your shop’s name

1. Free assessment. Send us the links on Messenger or through the form. We check each post, review and fake shop and tell you what can be removed and the price before you pay.
2. Reports at the source. We contact Facebook, Marketplace, each marketplace’s seller support and group admins directly on your behalf, as your authorised representative under a mandate letter you sign, citing the specific rule each item breaks. You keep full control of your shop accounts; we never ask for your login.
3. Google. If the posts appear when people search your shop name, we ask Google to refresh or remove the results once the source is gone, or when they show personal data.
4. Follow-up. We chase every report and tell you the outcome for each link. If a platform asks the shop owner to confirm something, we tell you. The 10 link pack includes a removal report you can show to partners.

Evidence sellers should keep

• Official receipts and invoices for each disputed order
• Chat logs with the buyer, exported or screenshotted with dates
• Tracking numbers and courier proof of delivery
• Payment records: GCash, Maya or bank transfer confirmations
• Business documents: DTI or SEC registration, BIR registration, trademark
• Screenshots of the post or review with the URL and date visible

Good records turn a “he said, she said” dispute into a report a platform can decide on.

Your rights as a seller

Posting your phone number, GCash details or address without consent can violate the Data Privacy Act (RA 10173), and online libel falls under the Cybercrime Prevention Act (RA 10175). The Consumer Act (RA 7394) protects buyers, and genuine complaints have a right to be heard. We are not a law firm and do not give legal advice; we use platform rules first, and prepare an evidence file if you decide to see a lawyer or the PNP Anti-Cybercrime Group.

Honest limits

• Genuine negative reviews about a real order stay. We can help you reply professionally.
• Posts in private groups or chats we cannot see or access cannot be reported from outside.
• The platform decides. We file the strongest report and escalate, but we cannot force a removal.