Remove a Booking.com guest review

Booking.com content standards: what can go

Only customers who booked through Booking.com can review, and a guest who arrives can review even without completing the stay. That rules out many “fake review” claims: the reviewer usually did book. Removal therefore depends on what the review says. Booking.com’s content guidelines prohibit:

• Hate and discrimination: language attacking a person or group.
• Threats and violent content.
• Sexual content.
• Privacy breaches: personal data such as addresses, ID or card numbers, or details identifying a minor. A review naming and describing a staff member can fall here.
• Spam and deception: content likely to mislead users.
• Commercial promotion: self-promotion or advertising, including a competitor promoting its own property.
• Poor quality: incoherent text unrelated to the stay.

How we file the request with Booking.com

1. Free assessment. You send the review (a screenshot from the Guest reviews section of your extranet is enough) and the booking number. We tell you which guideline applies, if any, before you pay.
2. Request. We write a short message to Booking.com that quotes the exact sentence, names the guideline it breaks and attaches your evidence.
3. Sending. We contact Booking.com’s partner support directly on behalf of your property, as its authorised representative under a mandate letter you sign. We never need your extranet login and are never added as a user.
4. Follow-up. When Booking.com replies or asks for more, we answer and tell you the outcome. If Booking.com asks the property itself to confirm something, we tell you.

Cancelled stays and blackmail reviews

Two situations come up often for Philippine resorts. First, a cancelled booking: under Booking.com’s rules a reservation cancelled before check-in does not give the right to review, so if a review appears anyway, your records are strong evidence. Second, blackmail: a guest demands a refund, a free night or an upgrade and threatens a bad review. Keep the messages. A review written after a documented threat can be reported as misleading and abusive content, and the threat itself is evidence Booking.com can weigh.

We never advise giving in to the demand, and we do not handle refunds or disputes about the stay itself.

If Booking.com refuses

A refusal usually means the review is harsh but describes a real stay. You can still post a reply from the extranet, which we write: factual, polite, and useful to the next guest. If the same person posted elsewhere, see Agoda review removal, remove Hotels.com and Expedia reviews, Trip.com review removal and remove Tripadvisor reviews.

What we never do

• We never write, buy or incentivise reviews, and never ask guests to change theirs.
• We never report genuine criticism of a real stay as abuse.
• We never ask for your extranet password.

This page is part of our service to remove fake reviews. Prices: 1 review ₱1,400, 3 for ₱3,800, 10 for ₱10,550 (content removal prices).